Contact Us
Last Updated: October 27, 2026
Our customer support team is available to assist with questions about ROVELLAQR products, purchases, delivery, returns, refunds, and website use.
Customer Support
Email:
service@rovellaqr.com
Phone:
+852 4665 5939
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)
Messages received outside these hours may be reviewed on the next business day.
Before Placing an Order
You may contact us if you need clarification about:
- Product specifications
- Product dimensions
- Materials
- Product features
- Included components
- Intended use
- Availability
Existing Orders
For questions about an existing purchase, please provide:
- Order number
- Name used on the order
- Email address used at checkout
- Product concerned
- Brief description of the issue
For damaged, defective, or incorrect products, photographs or videos may help us review your request.
Shipping Questions
Please contact us if:
- Tracking has not updated for an extended period
- Delivery appears significantly delayed
- A package appears lost
- The wrong product was delivered
- A shipment arrived damaged
Returns
Please contact us before sending a product back.
After an eligible return request has been approved, customer support will provide the appropriate return instructions and return destination.
Please do not automatically send returns to our registered business address unless our customer support team specifically confirms that address for your return.
Company Information
ROVELLAQR is owned and operated by Zhongshan Xinxi Network Technology Co., Ltd.
Business Address:
Shop 5, Ground Floor, No. 2 Fulian Middle Road, Liexiyi Community, Xiaolan Town, Zhongshan City, Guangdong Province, China
Email:
service@rovellaqr.com
Phone:
+852 4665 5939
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST, UTC+8)